My broadband company send me an email two days ago, and when i opened my letter box today, i received a same letter thats says..

Dear Miss Yi Huey Wong,

You may have noticed that you have not been receiving broadband service from now wireless broadband in the last few days. I would like to sincerely apologise for this, and can assure you that this issue has now been resolved. The issue was caused by an optical fibre cable break, underground between two of our key network locations in your area, which has taken some time to repair.

In order to compensate you for this regrettable loss of service, we would like to offer you one month’s free service. You do not need to do anything to receive this compensation – it will be credited to your next bill.

I would like to take this opportunity to apologise again for any inconvenience that this loss of service may have caused, and would assure you that we will do everything possible to avoid this situation occurring again in the future.

In the meantime if you have anything that you would like to discuss with us, please don’t hesitate to contact our customer support team on 0800 056 9555 free from a landline (Monday to Friday 9am until 7pm, except bank holidays) or reply to this email.

Yours sincerely,

Keith Hawkins
Chief Operating Officer

NOW, this is what i call good customers service ok....bloody HTS, can u people please learn from this? U guys nv notify for any services break down, the internet access speed is forever so slow.. we nv get our email replied..n it takes us ages to get out line cancel, requests were forever put on hold, when i wanted to speak to ur manager, ur bloody manager is forever on leaves..n u still charged us even though we cancel the line ..hallo!!!!!!!! u guys promise will refund the charges, from last year JUNE!!!!!!i din see a single penny... What is going on? NHS? Hallo!!!! wake up please!!!